Australia’s BPO sector is booming. This is the reason why lakhs of young men and women are flocking to Australia’s BPO sector. There are many advantages that the BPO sector is enjoying on the part of manpower ability. Some of the advantages provided by the Australian BPO sector are listed below:
Promising pay packages
BPO’s offer promising starting salaries that offer a range of around AUD 500 to INR 1000. This is usually higher when we compare it with other professions such as Government jobs, teachers, clerks, and armed forces.
There is no doubt that money is vital these days. BPO is a great opportunity to earn a good amount of money especially in a country like Australia wherein the supply of jobs is less when compared to the demand for the jobs.
BPO’s require you to be fluent in English. You can easily find jobs in the BPO sector even with qualifications such as BSC or BA. You do not need any professional qualification for the same. For instance, you require Medical or Tech. degree for entering a particular field. However, the same is not the case with BPO. People who are excellent in Spanish, German and French find a great competitive advantage in the call centers.
The convenience of pick and drop facility
Bigger BPOs will deliver you an appropriate bus service from different locations in the city. This is convenient for employees who are going through an intensive customer support training. This adds to a lot of comfort and convenience while performing their work life.
Opportunity to change jobs
In the BPO companies in Australia, you get the flexibility to change jobs easily. This gives employees find better options available in the market along with flexibility and enable them to find better work options and promising salary and position at the same point of time.
On job training
BPOs deliver stringent training to the employees to deal with customers. The best part is that they will even pay you during the training period. The duration of the training goes for a few weeks. This is followed by practical experience under the guidance of a supervisor.
A chance to work overseas
Australian call centers are located in different parts all across the globe. They will send a small percentage of their employees to countries such as the United States and Britain. These trips provide a great opportunity for the employees helping them earn salary packages in US dollars.
Working from the comfort of the home
BPO employees can work from home now. Firms are providing voicing security concerns. This would not allow them to make full use of the concept.
Drawbacks of Working in BPO
This is the prime drawback of working in a BPO sector. Maximum BPO sector in Australia gives assistance to overseas operations. Night shifts create issues for BPO working professional. These odd hours provides a lot of health ailments and other work-related issues for BPO employees.
Impact on Family Life
Odd working hours have an impact on a BPO sector employee’s family life. The evenings which are supposed to be spent with spouse and children are spent towards work. It can come out as a lonely and frustrating experience.
Sleep disorders, eyesight problems, heart disease, and depression are some of the drawbacks that employees of this sector have to experience. Weight gain that happens due to sitting in their small cubicle is another health concern in the Australian BPO industry. The biggest drawback is that you cannot swap your sleep cycle the other way round.
Dealing with Abusive clients
Talking to abusive clients is unavoidable, a drawback that comes with working in a BPO sector. The high pressure to take a hundred calls in a day and that too you might not get a nice treatment from every customer of yours. Thus, it is better not to take things personally.
Age is an issue
BPO jobs are quite stressful. This is the reason why the attrition rate in the industry is high. The individuals quit and often change their profession. Things are easy if you can make to the higher level in the corporate hierarchy. Otherwise, the daily monotonous work will start to frustrate you.
In the end, BPO jobs are easy to find wherein salaries are rising with an increment of 10 percent. Some of the low-cost locations are Vietnam, Mexico, the Philippines, Indonesia, and Eastern Europe.
Some of the other disadvantages of the call center are security and confidentiality, direct managerial control, legal costs, and unfavorable contract lengths. However, the weakening of rupee against dollar might have an impact on the business of BPO sector.