Most businesses run through big data of the customers, transactions, assets, maintenance and what not? Without proper data, a company cannot walk on the path of success. To manage and record all the data of the organizations, Field Service Industries have started using Field Service Management Software.
If we talk about the data storage options, new generation Field Service Management Software comes with the Cloud-based platform. You can save all the data of your company over the cloud which comes with numerous benefits for the users.
Big data can also improve the working functionality of the Field Service. Here, we will show you how Big Data can be used to strengthen Field Service Management.
Types of Data in the Field Service Organization
Dispatchers, contractors, technicians, field-workers, staffs and other employees are parts of an organization. Additionally, the data of customers, administrative tasks, assets, etc. also need to be reviewed. All the data should be stored to manage the company’s working functionality and to improve the productivity.
Assets Data of the Organization
Technicians data with their availability
Parts, tools, materials and other assets
Invoicing and billings of the customers
Customers’ personal details such as name,
address, email, contact numbers etc.
Work details with the previous history of
Locations of the customers with respect
to their addresses
This is what we can call Big Data of the company. You need to be up to date with everything to run a successful organization. Big Data can actually help your organization to achieve the desired goals.
1.Optimizing your Business
Big Data helps you to optimize your business. It can actually help you to deliver efficient services to customers requests. With big data, you can track down everything, starting from your technician root to finishing the assigned tasks. You can see everything and can track down all the functions of the customers.
With proper data of the technicians and your team, you can handle various tasks of the customers effectively. You will be able to assign the tasks to the experts who can also improve the First-Time-Fix rates of the organization. Big-Data integrates with Mobile devices using Field Service Management Software can give your business more advantages over competitors.
2.A better understanding of the customers
Since you have all the information about your customers, you can get to know more about them. A reliable FSM Software can store customers names, addresses, contact numbers, emails Address, previous history and pretty much everything.
You can deliver satisfactory services on time. If you know their demands, you can also offer your new products and can marketize your products very well. Eventually, you will be able to generate more revenues which will be helpful for the growth of your company.
3.Providing better services to the customers
When you know everything about the customers and their demands including their residential address, you can deliver satisfactory services on-time. You will also let the customer know about your arrival timing etc.
This will also establish a smart maintenance schedule which reduces the time taken by the technicians for various tasks and jobs. A reliable field service management software gathers, maintain and use the data productively for the organization.
4.Better route planning
Mobile tools have taken over the places in most companies. If we talk about the Field Service companies, most companies are using the software which comes with mobile integration.
Field Workers and store the data of the customers, can handle the requests and get the tasks assigned by the admin. With Geolocation data, a technician can provide on-time services to the customers which will improve the productivity and first-time-fix rates.
5.Enabling preventative Services
Field Service Management Software uses Artificial Intelligence and Augmented Reality. These two technologies are used to determine the problems before they occur for the customers. Field Service company with proper data warns the customers regarding the issues they will face in the coming days.
This way, they can handle the problems and significant issues before they occur. With predictive Maintenace through Artificial Intelligence and Cloud-computing, a Field Service Industry can see rapid growth. The productivity of the organization will also be improved.