It looks easy & tempting for an SMB to hire an in-house IT department but when looked upon clearly on a bigger picture, it’s quite expensive and difficult to manage. And, the reasons are listed below:
High Functioning Network Infrastructure –
A well-established Managed Service Providers (MSP) have high functioning network infrastructure with full fledge IT team. The MSP invests a lot of money & assets in the infrastructure to offer world-class services to clients and ensure the client’s network is always up. Moreover, the technicians & engineers are highly skilled in network monitoring, incident handling & resolving any network related issues. They ensure all the issues are handled on the priority basis with smooth operations. Also, MSP takes care of all the training & support required for their employees, to upgrade their technical knowledge on recent threats, network issues & other technical and non-technical information.
Industry-driven Tools –
Being an MSP of IT & telecom domain and to maintain in-house IT team, using industry driven tools is mandatory & expensive. MSPs have to spend heavily on these tools to create tickets, monitor networks, manage systems, and resolve issues before the crisis occurs.
Save Money –
The tools mentioned above are expensive and can cost hundreds of dollars for SMB’s. Also, SMB’s can save huge by not taking responsibility for hiring skilled technicians and then training them to upgrade their knowledge of technical & non-technical information.You can also avoid paying someone only when the crisis occurs.
Existing Relationships –
MSP works with industry-specific clients and has a very good relationship with them. This helps them in negotiating deals, push through orders and look into network issues on a priority basis. As a single organization, you can benefit only if you have an existing relationship with them.
Talented Resources –
The most important element of an IT department is the skilled engineers & technicians. An MSP hires talent from tier-1 to tier-4 support engineers. Sometimes, the problem is not resolved by tier-1 engineers, and hence the same is escalated to higher management for assistance.
With the above-written points, it is pretty clear that outsourcing your managed technology services to a renowned MSP is a better option than setting up an in-house IT team. ExterNetworks is a pioneer in managing services for top IT & telecom domain since last 15 years and has helped top businesses to overcome the challenge of network monitoring, 24/7 NOC support and IT help desk services. The prices are flexible and are available at an affordable price. Request a consultation today!